Online Customer Service Evolved – Any Other Session Takeaways?
October 12th, 2009
During the Monday afternoon breakout sessions, live tweeters faced some technical difficulties. We got a few takeaways tweeted out from the session “Online Customer Service Evolved,” which we posted in the comments thread: http://bit.ly/DFXz7.
If you have any additional takeaways from the Monday afternoon sessions, we’d love to hear them.
Here are the sessions:
- Motivating & Retaining Agents in a Down Economy (San Xavier)
- Customer Service: From Bad to Better to Branded (Arizona Salon 10 & 11)
- Online Customer Service Evolved (Arizona Salon 8 & 9)
Here are a few takeaways tweeted out from Online Customer Service Evolved:
ScottsMiracle-Gro – SMS messages for reminders to put treatments on lawn
ScottsMiracle-Gro – SMS text messages to Virtual Agent.. Similar to on-line FAQ
Unilever dynamic FAQ powered by #RealDialog #AstuteSolutions
Online channel / Unilever – evolution of email. Free form, contact us, virtual rep (exp -no ROI), std static FAQ, dynamic FAQ
Please post any takeaways you’d like to share in the comments box below.
customer service should be put first with any kind of business.’,
when we are looking at stores or companies, we are always looking for top customer service,,’
some stores have really bad customer service while others have topnotch custmer service -.,