Round table discussions at Annual Conference
This year’s Annual Conference will feature a special “Round Table Discussion” session that will put attendees face-to-face with subject matter experts and colleagues from around the world. Topics to discuss will cover the entire spectrum of issues impacting customer care, from innovative ideas like online self-help tools to escalation matrices and policies in social media. As SOCAP Staff plan and prepare this session, we’d like to know: What are some of the important topics that you think are facing the Customer Care industry today? Let us know in the comments below! Thanks, and see you in San Francisco!
The 2010 Annual Conference takes place October 17-20 in San Francisco, CA. The Conference is on Twitter with the hashtag #SOCAPac10 and you can follow SOCAP on Twitter at @SOCAP
