Florida and Nashville Blossoming
Both Florida and Nashville will hold regional events to gauge interest in having regular events or maybe even forming a SOCAP Chapter in the future. In a change from previous practice, areas without existing chapters are holding meetings/events of interest to the members in their area. This concept of focusing on the event is being used in Ohio and New England with positive results.
In Florida, Rita Wood with Network Direct has initiated conference calls with existing members to plan an event in the Miami area this Summer. Following this, there will be an event tied to the SOCAP Annual Conference, Oct. 16-19, 2011 in Orlando. After two calls with the members in Florida, August 1 was established as the meeting date and Carnival Cruise Lines stepped- up to host the event. Members will come to Carnival’s Miami Terminal, register and then board the Carnival Cruise Ship, “Imagination.” There will be a lunch followed by a program on aligning corporate culture with call centers. A panel of experts will interact with those in attendance for a valuable networking and educational event.
Leslie Skybo with Mars Petcare has become the driving force behind an event in the Nashville area. After hearing about the value of chapter events in other areas, she reached out to SOCAP staff about starting a chapter in the Nashville area. Mars, Paralax, iostudio, Nissan and Support Seven representatives met by conference call on June 7th to discuss how best to initiate interest in their area. They will hold an event in downtown Nashville the first week of August.
SOCAP currently has 17 chapters that add significant value to SOCAP membership. Members can follow the events that each chapter is holding and are welcome to visit any chapter event that interest them. For instance, the Georgia Chapter held an annual event that brings members and others from across the country. It has grown into an industry event that attracts hundreds of professionals involved in consumer affairs and contact center operations.
The Great Lakes Chapter invited members from adjoining chapters to their Technology Summit that was held in May and their June 9th golf outing.
There are numerous ways to get involved with SOCAP on the local/regional level. Just review the write-ups in this e-newsletter or check the SOCAP Website at your convenience. If you are interested in holding an event in your area, contact Ike or Chad at SOCAP.
