About SOCAP
Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members to drive business transformation within their companies. Additionally, SOCAP’s exclusive network gives members access to thousands of customer care experts across the globe.
SOCAP International Vision:
SOCAP International drives business transformation through its global community of customer care experts.
SOCAP International Mission:
To develop experts who add business value through customer engagement.
SOCAP International Core Values:
1. Excellent customer care is critical to the success of business.
2. Customer care is a specialized profession critical to business transformation.
3. Education and networking are fundamental to developing effective customer care professionals.
4. Member involvement is essential to the success of the association.
5. Fiscal responsibility is vital to long-term success.
