Archive for the ‘Networking’ Category
Your total SOCAP experience is most intense when national services are combined with those you receive in the local/regional SOCAP Chapter. If you do not have a chapter in your area and would like to start one, get in touch with our national office or me.
When I attend a SOCAP International event, I am always amazed at the wealth of knowledge and experience within our membership. As the Membership Chair for 2011, I envision a SOCAP of the future with a large and growing membership, made up of the leading companies and service providers in our profession. I invite you to join me in making this vision reality.
The most frequent question that I am asked relative to customer care and service is what consumers should do when faced with a difficult challenge. Reporters, friends and consumers all ask me about options when they are dealing with a difficult customer service issue. What options do consumers have when they are not getting the [...]
What are some of the important topics that are facing the Customer Care industry today?