SOCAP Communities

When I attend a SOCAP International event, I am always amazed at the wealth of knowledge and experience within our membership. As the Membership Chair for 2011, I envision a SOCAP of the future with a large and growing membership, made up of the leading companies and service providers in our profession. I invite you to join me in making this vision reality.

SOCAP recently created four new Industry Communities on LinkedIn (in addition to the already-established Food & Beverage Community ListServ). If you would like to become a member of one of these communities and discuss your industry’s Benchmarking findings in more detail, you can join them by following the links below. Membership in these communities is open to [...]

The unofficial SOCAP Symposium Twitter brigade gives those of us who could not attend a  detailed look into an awesome morning general session. Here is a recap of Amy Curtis-McIntyre’s keynote presentation, from the #symp09 Twitterstream. It has been sequentially re-ordered. Each bullet point is an individual tweet (i.e. Twitter post). Most of the #symp09 [...]

A wonderful time at the conference so far reconnecting with old friends and making many new ones. Today was spent with the industry communities where I moderated the travel and hospitality session.  We were a small group but had some great discussions and wonderful ideas.  We identified unanimously that our highest priority was to get [...]

Here are some of the key issues discussed in the Travel & Hospitality industry session: Travel & Hospitality • Doing More with Less • Maintaining quality and turnaround time with less staff • Managing customer expectations with media and government pressures • Customer Satisfaction – impact of scoring and tying to revenue • Agent retention [...]

At the 2008 SOCAP Annual Conference, I had an opportunity to sit down with Matt Sanders of Hyatt and ask him what SOCAP means to him. Here’s an excerpt from that video: Matt is blogging from the 2009 SOCAP Symposium.