SOCAP is all about networking with others you know from conferences and chapter meetings, but mySOCAP also allows for networking with new people that you don’t know but who have similar interests and concerns. This expands the networking opportunities that I have at national conferences. Just register and check it out. It is a great resource.
By Leslie Summer
Manager, Product Integrity, General Mills, Inc.
I jumped on the band wagon right away when mySOCAP was opened up to me, because, in my mind, it is a more private place to have a conversation with other SOCAP members without an outside organization running reports on what we are discussing. SOCAP is all about networking with others you know from conferences and chapter meetings, but mySOCAP also allows for networking with new people that you don’t know but who have similar interests and concerns. This expands the networking opportunities that I have at national conferences. Just register and check it out. It is a great resource.
mySOCAP complements local chapter meetings by allowing you to share resources between meetings. It is a much easier way to touch base with each other, than trying to wade through all the corporate emails we receive every day. It is also the best place to store all the materials and documents you need for a chapter or committee meeting. After my year as President of the Minnesota Chapter, I had to remember to pass along all the minutes and other documentation to my successor. Now I can just keep them on mySOCAP electronically. This makes the corporate IT people happy because I am not using up computer space for documents and emails.
There are some amazing groups to join. There are articles and conversations that trigger something that might be going on in your career. If there isn’t a group for your interests, then you can create the group yourself. At this time, we have a data analysis and reporting group, a running group and a golf group (just to name a few). So you can set up a group for anything that you are interested in – even areas outside of customer care.
I opted into a daily digest and have already found two articles to pass along to a new person who will be joining our team to deal with data analytics and reporting. I also send these resources to others in my organization. I check the latest updates each day for new contacts. I think about what I can learn from them, and I connect with them. It builds my community and helps me build my knowledgebase and career.
For those who like competition there is a fun feature called the Leader Board or Your Reputation which allows you to earn points for everything you do. It is just a fun little extra.
Now the event calendars make it easier to see what is going on at both the local and national level. For instance, if I am traveling to Georgia, I might just hop into one of their local events while I am in town. mySOCAP opens up more avenues to see what others are doing and gives me the option of joining in.
The community surveys area is great. Anyone can put up a survey and find out how others are resolving an issue they are facing. You find out what others are planning to do, what are their resources, etc. I always try to participate in the surveys if I can.
I like the pictures that are included. It is a great way to connect faces with names. I recently grew my hair and I want people to know my new look, so I put up a new picture. I plan to use mySOCAP before the Symposium as a think-ahead tool to make sure I connect with certain people at the Symposium and I want to make sure I recognize them and they recognize me.
So mySOCAP is my one-stop shop to address all of my SOCAP related needs, to build knowledge to enhance my career, to find resources for the team at my organization and to increase my networking. Since it is just for SOCAP members, I feel confident in the privacy of it. I encourage everyone to participate. Set up a profile, connect and pretty soon you’ll be pulled in just like I am.
Leslie Summer is a Product Integrity Manager with General Mills (GM). In this role and with over 25 years of experience at the company, Leslie leads four teams providing support to General Mills’ Consumer Services, including bringing resolution to out-of-court settlement for product liability claims, training and supporting the contact centers’ role in delighting General Mills’ consumers, providing detailed analysis and reporting of consumer preferences and issues, plus monitoring and analyzing social media data.
Passionate about helping others, over the years Leslie has volunteered for organizations and communities across the United States (i.e. Habitat for Humanity, community missions in Mississippi, Simpson Housing, Special Olympics, and Second Harvest). She also proudly serves the Better Business Bureau of MN and ND by serving as a Director At-Large on their Board of Directors.