Posts Tagged ‘Benchmarking’
I think everyone will agree that its been a long but informative and productive day at the symposium. The learnings shared from the benchmark study gave me some good insights into where I match up with other companies in the food and beverage industry. I already have a long list of things to take back [...]
Enjoyed kicking off the day with Seth Kahan – he had good energy and I am hoping to read his book “Building Beehives”. Interesting to hear Seth’s recap of the influence that blogs/social media had on Obama’s campaign. Seth’s discussion has given me the idea to build a community of internal partners when I move [...]
Here are some of the key issues discussed in the Travel & Hospitality industry session: Travel & Hospitality • Doing More with Less • Maintaining quality and turnaround time with less staff • Managing customer expectations with media and government pressures • Customer Satisfaction – impact of scoring and tying to revenue • Agent retention [...]
Household and personal care industry community is digesting benchmarking data and exploring how much of the “gold standards’ apply to their specific companies. Lots of ahas and thought provoking discussion. More to come! Sheila Sullivan – Coty
Tom Asher of Levi Strauss & Co. speaks about how SOCAP networking helped him benchmark best practices in customer service and enabled his team to lay out a longterm service strategy: Tom will be co-moderating the Retail Industry Breakout session.
Looking forward to the retail discussions today. I am especially interested to hear about what we as retailers are noticing in the industry, the good, bad and the ugly… Extra – Extra! Tom Asher, of Levi Strauss and former Chairman of the board for SOCAP will be stepping in as co-moderator for the retail vertical [...]
Today is the official start of the conference, although I must admit that several of us did a great job ”unofficially” kicking it off last night. It is always fun to reconnect with SOCAP friends and colleagues. I am looking forward to the Industry specific meetings on Monday and the reporting workshop on Wednesday. I have no [...]
I’m so excited that its time for another SOCAP gathering. I’ve been a member of this wonderful organization for about 2 years and this will be my fourth national conference. I look forward to this time every year because I get to reconnect with friends that I’ve made over the past few years and also [...]
As I get ready to head out to Chicago for the SOCAP Symposium I am very much looking forward to the meeting for many reasons: networking, catching up with old friends and making new ones. The Symposium will be an excellent opportunity to benchmark as a result of the COPC survey. Day 1 – Monday will serve [...]