Posts Tagged ‘Chat’
During the Monday afternoon breakout sessions, live tweeters faced some technical difficulties. We got a few takeaways tweeted out from the session “Online Customer Service Evolved,” which we posted in the comments thread: http://bit.ly/DFXz7. If you have any additional takeaways from the Monday afternoon sessions, we’d love to hear them. Here are the sessions: Motivating [...]
Categories: Annual Conference
Here are some of the key issues discussed in the Food & Beverage industry session: Food & Beverage Priority Setting Quality Monitoring Governance (FDA, FTC) Recall Management Emerging Trends Adding Value w/More or Less Correlation between quality and First Contact Resolution (FCR) FCR as part of cost-per-contact Measuring ROI – coupons Transition from Phone to [...]