Posts Tagged ‘Consumer Data’
The most frequent question that I am asked relative to customer care and service is what consumers should do when faced with a difficult challenge. Reporters, friends and consumers all ask me about options when they are dealing with a difficult customer service issue. What options do consumers have when they are not getting the [...]
One of my short-term goals coming out of the Symposium is to continue to dial-up consumer feedback in my company – based on some of the presentations I attended and Data Reporting Workshop, I’m going to focus on reading even more verbatim comments to try to get to even more insights. Also, looking forwarding to [...]
I’m so excited that its time for another SOCAP gathering. I’ve been a member of this wonderful organization for about 2 years and this will be my fourth national conference. I look forward to this time every year because I get to reconnect with friends that I’ve made over the past few years and also [...]
As I get ready to head out to Chicago for the SOCAP Symposium I am very much looking forward to the meeting for many reasons: networking, catching up with old friends and making new ones. The Symposium will be an excellent opportunity to benchmark as a result of the COPC survey. Day 1 – Monday will serve [...]