SOCAP Communities

The most frequent question that I am asked relative to customer care and service is what consumers should do when faced with a difficult challenge. Reporters, friends and consumers all ask me about options when they are dealing with a difficult customer service issue. What options do consumers have when they are not getting the [...]

Just wrapped our vertical session.  A major request and/or interest area was…get ready for this… SOCIAL MEDIA/NETWORKING!  Our group not only wants to learn how to use it, but wants to be on the cutting edge of maximizing the opportunities available with its use. I am now sitting in on the Monday evening general session with [...]