Posts Tagged ‘Customer Relationships’
The most frequent question that I am asked relative to customer care and service is what consumers should do when faced with a difficult challenge. Reporters, friends and consumers all ask me about options when they are dealing with a difficult customer service issue. What options do consumers have when they are not getting the [...]
Emily Yellin – author of the acclaimed Your Call (Is Not) That Important to Us – will keynote at the 2009 Annual Conference in Tuscon. Emily Yellin was a longtime contributor to The New York Times and has also written for Time, The Washington Post, The International Herald Tribune, Newsweek, Smithsonian Magazine and other publications. Her [...]
The unofficial SOCAP Symposium Twitter brigade gives those of us who could not attend a detailed look into an awesome morning general session. Here is a recap of Amy Curtis-McIntyre’s keynote presentation, from the #symp09 Twitterstream. It has been sequentially re-ordered. Each bullet point is an individual tweet (i.e. Twitter post). Most of the #symp09 [...]
At the 2008 SOCAP Annual Conference, I had an opportunity to sit down with Matt Sanders of Hyatt and ask him what SOCAP means to him. Here’s an excerpt from that video: Matt is blogging from the 2009 SOCAP Symposium.