Posts Tagged ‘Customer Service’
Emily Yellin – author of the acclaimed Your Call (Is Not) That Important to Us – will keynote at the 2009 Annual Conference in Tuscon. Emily Yellin was a longtime contributor to The New York Times and has also written for Time, The Washington Post, The International Herald Tribune, Newsweek, Smithsonian Magazine and other publications. Her [...]
Tom Asher of Levi Strauss & Co. speaks about how SOCAP networking helped him benchmark best practices in customer service and enabled his team to lay out a longterm service strategy: Tom will be co-moderating the Retail Industry Breakout session.
At the 2008 SOCAP Annual Conference, I had an opportunity to sit down with Matt Sanders of Hyatt and ask him what SOCAP means to him. Here’s an excerpt from that video: Matt is blogging from the 2009 SOCAP Symposium.