Posts Tagged ‘Doing More with Less’
Sarah Meenach of Bob Evans posed this question during the “Get Linked to LinkedIn” session on Tuesday afternoon. Attendees responded on a discussion thread in SOCAP’s LinkedIn group: http://bit.ly/1AWqoa If you are a member of the group, you can still go to the thread and post your comment… or use the comments thread below to [...]
Trend guru Jeremy Gutsche’s advice, while applicable to marketers and CEOs, is just what we need: Make a cultural connection. Whether we’re fighting budget battles or striving to raise awareness of consumer insights, a cultural connection could be just what tips the balance. Unlike reports and presentations, cultural connections imply engaging your audience to think [...]
During the Monday afternoon general session, keynote speaker Matthew May focused on the leanness of elegance, challenging listeners to create a “Stop Doing This” list. Some attendees considered this the most valuable learning from the conference. We captured the live tweeting from this session in the comments: http://bit.ly/2eev2E. If you have any additional insights, feel [...]
The unofficial SOCAP Symposium Twitter brigade gives those of us who could not attend a detailed look into an awesome morning general session. Here is a recap of Amy Curtis-McIntyre’s keynote presentation, from the #symp09 Twitterstream. It has been sequentially re-ordered. Each bullet point is an individual tweet (i.e. Twitter post). Most of the #symp09 [...]
Here are some of the key issues discussed in the Household & Personal Care industry session: Household & Personal Care Quality Monitoring – a “yes” doesn’t always mean a structured program Use and management of social media Operational Metrics for efficiency – Doing more with less Use of technology to drive efficiency Managing consumers’ perceptions [...]
Here are some of the key issues discussed in the Travel & Hospitality industry session: Travel & Hospitality • Doing More with Less • Maintaining quality and turnaround time with less staff • Managing customer expectations with media and government pressures • Customer Satisfaction – impact of scoring and tying to revenue • Agent retention [...]