Posts Tagged ‘First Call Resolution’
Here are some of the key issues discussed in the Retail & Consumer Goods industry session: Retail & Consumer Goods Measuring customer satisfaction – 50% collect daily and others monthly Quality monitoring Tracing issue resolution performance to target timeframe Average cost per call $763 Correlation between end-user satisfaction and handle time First call resolution – [...]
Categories: Retail & Consumer Goods, Symposium (2009)